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Help finding or continuing your record

Try NORA’s onboarding guidance first

If you know your payment bank and account, you may be able to continue through the existing access checks without a desk request. NORA also helps with saved forms, missing letters, camera problems and receipts.

Continue with NORA

If you cannot remember your registered phone, your pension card number is different, or your record cannot be found, the verification desk can help you continue your existing capture.

If this belongs to a relative, explain that at the desk. It will not automatically replace your registered phone.

Bank account your pension or salary is paid into (optional)

This helps the desk find your record. It does not change where you are paid. Give both the bank and the account number, or leave both empty.